# Fairmont Gold Supervisor - Luxury Front Desk (Full Time) at AccorHotel

> Supervise the Fairmont Gold Lounge front desk team, delivering personalized luxury service to discerning guests.

- Company: AccorHotel
- Location: Edmonton, AB, Canada
- Places: Edmonton, Canada
- Posted: 2026-11-05
- Level: Supervisor
- Team: Fairmont Gold Lounge / Front Office
- Reports to: Manager of Front Office
- Work mode: On site
- Type: Full-time
- Apply: https://jobs.smartrecruiters.com/AccorHotel/744000159909186-fairmont-gold-supervisor-luxury-front-desk-full-time-
- Page: https://ye.saranatour.dev/jobs/fairmont-gold-supervisor-luxury-front-desk-full-time-accorhotel-kn7407kb0axegqggrt23rf78018hqq4q

## The posting

Fairmont Gold Supervisor - Luxury Front Desk (Full Time)
AccorHotel · Edmonton, AB, Canada

**Fairmont Gold Supervisor - Luxury Front Desk (Full Time)**

At Fairmont Macdonald, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. By fostering an engaged team of service professionals as a Fairmont Gold Supervisor, you will bring our exceptional “Fairmont Gold standards” to life in our Fairmont Gold Lounge and it’s Guests.

**What you will be doing:**

Reporting to the Manager of Front Office your essential job functions include, but are not limited to:

- Demonstrate a commitment to provide warm, anticipated service to exceed the needs and expectations of our discerning guests by providing a personalized curated guest experience.
- Must be able to perform all front desk duties including but not limited to accurately post all charges, assist with check in/out procedures, auditing and reporting.
- Review all Fairmont Gold reservations ensuring accuracy, and that all standards are met.
- Provide exceptional concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, and other available services
- Must be available for shift work including weekends, mornings, and evenings.
- Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's
- Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
- Consistently seeking ideas for enhancing the Fairmont Gold product and services
- Maintaining communication with all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis
- Other duties as assigned

**Physical Aspects of Position (include but are not limited to):**

- Constant standing and walking throughout shift.
- Frequent lifting and carrying up to 30 lbs.
- Occasional kneeling, pushing, pulling, lifting.

**Your experience and skills include:**

- Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
- Ability to work well under pressure in a fast paced environment
- Excellent knowledge of Micros-Opera PROPERTY Manager, word and excel
- Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery
- Graduate of Hotel Management or Hospitality program an asset
- Highly organized, innovative and results-orientated with the ability to be flexible and work well under pressure in a fast paced, changing environment
- Excellent written and verbal skills with a high attention to detail required
- Solutions-orientated, strong interpersonal skills and problem solving techniques
- Ability to work cohesively as part of a team and focus attention on guest needs, remaining calm and courteous at all times
- Constant sitting, standing and walking throughout shift
- On occasion must be physically able to lift guest luggage and assist to guest room
- Candidates must be legal to serve alcohol in Alberta (18 years of age) and must possess ProServe certification

__Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.__

**What’s in it for you:**

- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year),for full time permanent status employees
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