Position: E-COMMERCE & MARKETPLACE OPERATIONS SPECIALIST

Client Industry: Premium FMCG / Food & Beverage

Salary range: Php 45,000-60,000/month (The final amount will be at the the client discretion basing on the candidate’s skills and experience.)

Working Hours: to be confirmed

Work set-up: 100% Remote work under Independent Contractor Agreement

Holidays: to be confirmed

Recruitment process: possible multiple client interviews and an assessment

About the Company & Role

We are a growing consumer products business focused on delivering quality, nature-inspired products to customers through online retail channels and direct-to-consumer platforms. The company continues to strengthen its digital presence by improving online shopping experiences, maintaining accurate product information, and supporting engaging marketing initiatives across multiple channels. We are looking for a detail-oriented and proactive E-commerce Operations Specialist to support the daily management of online marketplaces, website content, promotional activities, and e-commerce operations. This role will work closely with the marketing and operations teams to ensure product listings remain accurate, campaigns are executed on time, and customer-facing platforms function effectively. The ideal candidate combines strong administrative skills with practical e-commerce experience and a working understanding of digital marketing, inventory coordination, and online marketplace performance.

Key Responsibilities

1. E-commerce Marketplace Management

• Upload, update, and maintain product listings and enhanced content on Amazon Seller Central using supplied copy, briefs, and creative assets.
• Extract and organise search term reports using standard templates to support keyword research and listing optimisation.
• Monitor marketplace cases and coordinate the resolution of listing errors, account issues, and other operational concerns.
• Track competitor pricing, product availability, and stock levels, maintaining accurate weekly reports.
• Monitor customer reviews and product Q&A, escalating negative feedback and potential customer concerns.
• Monitor Buy Box status, listing suppressions, and account alerts, ensuring issues are reported and addressed promptly.
• Identify potential brand protection violations and unauthorised sellers, documenting and reporting relevant cases.
• Refresh eBay listings and coordinate promotional activities as required.

2. Shopify & Website Administration

• Schedule and update website announcement bars, banners, and promotional content.
• Set up promotions and ensure campaign messaging, product details, and website updates are accurate.
• Publish approved blog articles, recipes, and other supplied content through Shopify.
• Create, test, and manage discount codes, including promotional conditions and expiry dates.
• Conduct routine website checks for broken links, 404 errors, and content inconsistencies.
• Perform quality assurance checks on Klaviyo email flows, including test emails, link functionality, and email rendering.

3. Social Media & Marketing Coordination

• Source, organise, and maintain a library of user-generated content (UGC) for marketing purposes.
• Schedule approved social media posts using tools such as Later and Meta Business Suite.
• Monitor social media comments and messages,