Position: Digital Marketing, AI & Operations Coordinator

Salary : Php 63,000-80,000 per month

Working Hours & Conditions: 6 Months contract with a possibility of extension based on performance

Holidays: TBC

ABOUT THE COMPANY:

We are a Māori-owned adventure tourism business based in Rotorua, New Zealand, with more than 25 years in the tourism industry. We operate a range of adventure and cultural tourism experiences and are preparing for our busy summer season from November through April. We are looking for a capable, organised and tech-savvy remote team member who can support our digital marketing, social media, online presence and day-to-day operational administration. This is a hands-on role for someone who is comfortable moving between creative marketing tasks, technology, data and general business administration.

ROLE OVERVIEW:

We’re looking for a Digital Marketing, AI & Operations Coordinator to become an extension of our New Zealand-based team. The role will have four main areas of responsibility:

● Social media and digital content

● Rotorua Combos website and digital channels

● Operational and administrative support

● Email marketing and AI integration. You will be working within established systems and brands, helping us keep our digital channels active, information accurate, and operational workload under control. A strong understanding of tourism and travel language, excellent written English, attention to detail, and respect for Māori and indigenous cultural context are important.

RESPONSIBILITIES:

1. Social Media & Content: Manage and support content across:

● Facebook

● Instagram

● TikTok

● YouTube

Responsibilities will include:

● Create, edit, schedule, and publish regular social media content.

● Turn raw GoPro, phone, and guide-captured footage into engaging content.

● Edit short-form video for Reels, TikTok, and YouTube Shorts.

● Assist with longer-form YouTube content where required.

● Maintain and work from an agreed social media content calendar.

● Repurpose content across different platforms rather than creating everything from scratch.

● Help identify strong content opportunities from our existing photo and video library. ● Ensure content is accurate, engaging, on-brand and culturally appropriate.

● Monitor comments, messages and engagement where required.

● Assist with reporting on social media performance and identifying what content is working.

2. Website & Social Media (hibernated website)

Take responsibility for helping maintain and grow the digital presence of Rotorua Combos. This includes:

● Maintain and update the Rotorua Combos website.

● Keep product information, pricing, imagery and links current.

● Upload and update website content as required.

● Manage Rotorua Combos social media channels.

● Create and schedule social content promoting Rotorua experiences and combination products.

● Work with supplied content from tourism partners and operators.

● Support basic SEO and ensure website content is search-friendly.

● Identify outdated or incorrect content and proactively arrange updates.

● Help build Rotorua Combos into a useful digital platform for visitors planning activities in Rotorua.

3. Operational & Administrative Support

Provide remote administrative support to our operational team, including:

● Monitor and respond to allocated business e