# Customer Success Specialist - Vio at Valsoft Corporation

> Onboard new dealership clients, handle support tickets, run platform training, and relay client feedback to the product team.

- Company: Valsoft Corporation
- Location: Beirut, Beirut Governorate, Lebanon
- Places: Beirut, Lebanon
- Posted: 2026-08-19
- Level: Entry level
- Team: Customer Success
- Reports to: CSMs
- Apply: https://apply.workable.com/valsoft-corp/j/A33AF34E88/
- Page: https://ye.saranatour.dev/jobs/customer-success-specialist-vio-valsoft-corporation-kn7a7yjbhvx01jzw4546csbkk58hdjcc

## The posting

Customer Success Specialist - Vio
Valsoft Corporation · Beirut, Beirut Governorate, Lebanon

Aspire Software is looking for a Customer Success Specialist to join our team in Lebanon.

**Here is a little window into our company:** Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

Role Overview

We are looking for a Europe-based Customer Success Specialist to support our growing client base across the DACH region, UK, Ireland, and beyond. This is an entry-level role on our Customer Success team, ideal for someone who is organized, client-focused, and excited about working with AI technology in a fast-moving international environment.

You will work closely with our CSMs, help onboard new dealership clients, handle day-to-day support, and make sure every dealer gets the most out of Viova from day one. There is a clear path to a full CSM role as you grow with the team.

What You Will Do

- Support end-to-end onboarding for new dealership clients, ensuring a smooth and successful start
- Assist clients with setup, configuration questions, and day-to-day usage of the Viova platform
- Handle incoming support tickets and client inquiries in a timely, professional manner
- Help monitor account health and flag potential issues to the CSM team
- Conduct platform walkthroughs and training sessions with dealership staff
- Collect and document client feedback and relay it to the product and tech teams
- Educate clients on Viova AI capabilities to drive adoption and confidence in the platform
- Collaborate closely with CSMs to ensure clients receive consistent, proactive support

**Requirements**

- 0 to 2 years of experience in customer support, customer success, or a client-facing role
- Fluent in English (spoken and written); ; French and Spanish are a strong plus for our North American dealer clients
- Comfortable with technology and genuinely curious about AI
- A clear, friendly communicator who builds rapport easily
- Organized, detail-oriented, and able to manage multiple tasks at once
- Proactive and self-motivated — you take initiative without waiting to be told
- Experience with SaaS, automotive retail, or tech support is a plus but not required
- Based in Europe and available to work CET or UK business hours

Why Join Viova?

- Work at the intersection of automotive retail and AI — a market that is growing fast
- Clear growth path to a full CSM role as the team expands. We promote from within
- Join an international, collaborative team that moves quickly and values your input
- Competitive salary with access to cutting-edge technology
- Make a real difference for dealerships and their customers every day