# Customer Success Representative at Valsoft Corporation

> Onboard veterinary practices, run quarterly business reviews, troubleshoot product questions, and grow accounts through add-on modules.

- Company: Valsoft Corporation
- Location: Canada (remote)
- Places: Remote, Canada
- Posted: 2026-11-06
- Team: Customer Success
- Reports to: Head of Customer Success
- Apply: https://apply.workable.com/valsoft-corp/j/66C1797D1A/
- Page: https://ye.saranatour.dev/jobs/customer-success-representative-valsoft-corporation-kn730wgt5cf9zggyxq9076mfpd8hpydc

## The posting

Customer Success Representative
Valsoft Corporation · Canada

### About Asteris

Asteris has helped veterinarians manage their diagnostic images since 2004, and we're still built by people who know veterinary medicine from the inside. Our Keystone Software Suite helps veterinary practices, hospitals, and specialists store, view, share, and report on diagnostic images easily and securely from anywhere. Asteris is part of Valsoft Corporation, which acquires and grows vertical market software companies.

### The Role

As a Client Success Representative, you'll own the experience of our veterinary clients from their first day on the platform through every renewal. You'll onboard new practices, run Quarterly Business Reviews, solve everyday product questions, keep accounts healthy, and grow them through add-on modules.

This role suits someone who knows how a veterinary clinic actually runs, enjoys teaching, and isn't afraid to pick up the phone when an account needs attention. You'll work closely with our Sales, Product, and Support teams, act as the client's voice inside Asteris, and report to Jamie Phippen, Head of Customer Success.

### Why Asteris

- **Made for vets, not adapted for them.** Keystone is designed specifically for veterinary practices, from companion animal clinics to equine hospitals, rather than retrofitted from human medicine.
- **Clinical and software expertise under one roof.** Asteris was founded by people with deep experience in both veterinary care and software, and we still build our products around feedback from the veterinarians and technicians who use them.
- **We take care of our clients ourselves.** Our support team is in-house, so clients work with people who know them and the product, never a third-party call centre.
- **Connected to the tools vets already use.** Keystone integrates with leading practice management systems, including DaySmart Vet and VetlinkPRO.
- **Stable backing, room to grow.** As part of Valsoft Corporation, we have long-term stability while keeping the close-knit, family-values culture we were founded on.
- **Your voice shapes the product.** The feedback you bring back from clients goes directly to the Product team.

### What You'll Do

**Onboarding**

- Lead new clients through implementation, from kickoff to go-live
- Train veterinarians, technicians, and key stakeholders on the platform, virtually and occasionally on site
- Set clear success goals with each practice and track progress against them

**Quarterly Business Reviews (QBRs)**

- Prepare and run QBRs that review usage, outcomes, and goals for the next quarter
- Build relationships with key stakeholders, including practice owners, medical directors, and practice managers
- Share usage insights and recommend practical next steps for each practice

**Product Troubleshooting**

- Answer day-to-day product questions and resolve basic technical issues
- Escalate complex issues to Support or Product with clear, complete information
- Follow up until each issue is fully resolved

**Account Retention**

- Monitor account health and identify at-risk clients early
- Proactively reach out to at-risk accounts with a plan to re-engage them
- Relay client feedback to Product and leadership to shape the roadmap
- Keep account notes, activities, and health scores current in Salesforce

**Expansion**

- Identify clients who would benefit from additional Asteris add-on modules
- Demonstrate the key benefits of add-on modules in a way that con