# Customer Success Manager, RFA at Stripe

> Lead post-sale engagement, retention, and growth for customers alongside the Account Executive.

- Company: Stripe (stripe.com)
- Location: Chicago, IL
- Places: Chicago, United States
- Posted: 2026-09-10
- Work mode: Hybrid
- Travel: 15% domestic travel
- Pay: $208,021 - $225,300/yr
- Apply: https://stripe.com/jobs/search?gh_jid=8194289
- Page: https://ye.saranatour.dev/jobs/customer-success-manager-rfa-stripe-kn72ah95aebpjpjsjmy2rs6rvn8hdz83

## The posting

Customer Success Manager, RFA
Stripe · Chicago, IL

## **Who we are**

### **About Stripe**

Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

## **What you’ll do**

### **Responsibilities**

- Leading post-sale engagement, retention, and growth of customers in close collaboration with the Account Executive;
- Supporting account expansion by identifying opportunities, driving business outcomes, and ensuring customers achieve success, working closely with the account team;
- Cultivating relationships with senior executives in various departments, such as business, product, engineering, finance, and IT, in partnership with the Account Executive and team;
- Evangelizing Stripe's customer success stories, as well as its systems and processes;
- Articulating and driving customer use cases, value, and expansion while maintaining a trusted advisor status;
- Serving as a knowledgeable payments and commerce advisor, educating customers on the benefits of our products and industry.

## **Who you are**

### **Minimum requirements**

Requires 8 years of experience in a client-facing role, managing relationships with large, global organizations.

Position also requires the following:

- 8 years of experience executing customer facing activities to drive value and ROI from Billing and payments technical products;
- 8 years of experience collaborating with internal teams to create optimization plans that align with ROI opportunities, providing in depth analysis and suggestions for the user;
- 8 years of experience monitoring and managing client’s technical experience and engagement experience, proactively monitoring performance metrics and sentiment;
- 8 years of experience working with account teams to identify, track and mitigate clients at risk of churning from the platform;
- 4 years of experience billing technical and functional landscape, with a demonstrated understanding of customer needs and how these map to relevant functionality and use cases; and
- 4 years of experience advising clients on their subscription and invoicing requirements.

Salary: $208,021 - $225,300/yr

This salary range represents the base salary range for the role and any sales commissions / sales bonuses targets, if applicable, would be in addition to the base salary.

40 hrs/week

50% telecommuting permitted.

15% domestic travel for visiting users for onsite and business reviews at their offices.

Multiple Positions Available.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.**IL48**

### **#LI-DNI**