# Customer Success Manager at Openrouter

- Company: Openrouter (openrouter.ai)
- Location: San Francisco Bay Area, California (remote)
- Places: San Francisco, Remote, United States
- Posted: 2026-06-18
- Apply: https://jobs.ashbyhq.com/openrouter/7c5cb1ca-71ba-464d-bf98-33743e8b1474
- Page: https://ye.saranatour.dev/jobs/customer-success-manager-openrouter-kn7ejrkxmj8xx0jcm08h402r0x8hc7ep

## The posting

Customer Success Manager
Openrouter · San Francisco Bay Area, California

## **THIS ROLE MUST BE BASED IN THE SAN FRANCISCO BAY AREA (CALIFORNIA)**

## **About OpenRouter**

OpenRouter is the open AI routing and infrastructure layer that enterprises use to access, manage, and optimize the best large language models across providers—without lock-in, capacity constraints, or unnecessary cost. We power some of the most advanced AI teams in the world by giving them the flexibility to move fast, scale confidently, and stay future-proof as models evolve.

As enterprise adoption of AI accelerates, OpenRouter sits at the center of how organizations operationalize LLMs across research, product, and production workloads.

## **About The Role**

As a Customer Success Manager at OpenRouter, you will own a portfolio of hyper-growth, Enterprise accounts. Your goal is simple but demanding: Drive adoption, unlock outcomes and value, and lead inference growth. You will be the bridge between complex technical systems, clear business outcomes and commercial growth.

## **What You'll Do**

- **Strategy and Adoption:** You need to get into the weeds of what customers are building. Whether it’s an AI agent or a coding tool, you’ll create the plan that helps them use OpenRouter to its full potential.
- **Revenue and Outcome Ownership:** You are responsible for keeping our customers around and helping them grow. You’ll lead the commercial talks and find ways to expand their usage across different product lines.
- **Strategic & Tactical Execution:** One hour you’ll be presenting an ROI analysis to a CTO; the next, you’ll be diving into API documentation to help a lead engineer optimize their model routing. You enjoy translating from strategic to technical and back (on repeat).
- **Value Realization:** Define and track "Success Criteria" for every customer. You will turn abstract AI goals into concrete ROI metrics, ensuring OpenRouter is a mission-critical partner and an important part of their AI strategy.
- **The Feedback Loop:** Act as the data focused voice of the customer for our GTM, Product and Engineering teams, distilling learnings and friction points into roadmap priorities.

## **What We're Looking For**

We are looking for a proactive AI Customer Success Manager. You don't wait for a customer to ask for help; you identify a drop in token usage or a new model release and reach out with a plan and strategy to drive adoption, value and growth.

## **Required Qualifications**

- **AI-Native DNA:** You have previously worked at an AI-first company (LLM labs, AI infrastructure, or high-growth GenAI apps). You understand the nuances of tokens, latency, context windows, and model routing.
- **Technical Platform Expertise:** You come from a background in technical SaaS or API-first platforms. You are comfortable talking to developers and product managers in their own language.
- **Revenue Focused:** You have a proven track record of owning a quota. You are comfortable navigating procurement, legal, and executive stakeholders to get a deal done.
- **Playbook Builder:** You don’t just fix things once. You build the systems and guides that help us scale this to the next thousand customers.

## **Core Competencies**

- **Strategic Agility:** The ability to zoom out to the 10,000-foot view of the AI market and zoom in to the tactical details of a customer's implementation.
- **Commercial Grit:** A proactive mindset regarding renewals and expansions. You see a rene