# Customer Success Manager (Multiplier experience) at D2B

> Build long-term customer relationships, drive engagement, and keep Australian clients getting value from the product.

- Company: D2B
- Location: Metro Manila, Philippines (remote)
- Places: Metro Manila, Remote, Philippines
- Posted: 2026-10-08
- Work mode: Remote
- Type: Full-time
- Pay: PHP 50,000 - PHP 70,000/month
- Apply: https://apply.workable.com/d2b-1/j/050E897FFB/
- Page: https://ye.saranatour.dev/jobs/customer-success-manager-multiplier-experience-d2b-kn72br89va6zc6hx44j8kgbe0s8hc60z

## The posting

Customer Success Manager (Multiplier experience)
D2B · Metro Manila, Philippines

We are looking for an experienced **Customer Success Manager** to join a remote team supporting Australian clients. The ideal candidate will have strong experience in customer success with a proven ability to build long-term customer relationships, drive engagement, and ensure customers are getting value from the product or service.

This role is suited to someone who is highly customer-focused, proactive, organized, and confident communicating with customers and internal stakeholders.

**Position:** Customer Success Manager

**Salary:** PHP 50,000 - PHP 70,000/month _(The final amount will be at the the client discretion basing on the candidate’s skills and experience.)_

**Working Hours & Conditions:** Mondays to Fridays, 6:00AM to 3:00PM PH Time; full-time (remote)

**Holidays**: TBD

**Responsibilities:**

**Requirements**

**Requirements:**

- **3+ years of experience in Customer Success, Client Success, Account Management, or a similar customer-facing role**
- Hands-on experience with**Multiplier**
- Strong experience managing customer relationships and accounts
- Proven experience with **customer onboarding, retention, and renewals**
- Excellent written and verbal communication skills
- Strong problem-solving and stakeholder management skills
- Highly organized with strong attention to detail
- Comfortable working with **CRM and customer management platforms**
- Ability to work independently in a remote environment
- Willingness to work **Australian business hours**

**Nice to have:**

- Experience with **Monday.com CRM**and reporting platforms
- Experience supporting **Australian customers or businesses**
- Experience managing multiple customer accounts
- Experience handling customer escalations and at-risk accounts

**Benefits**

### **Benefits**

- Competitive salary based on experience and skill set
- 100% remote role — work from home anywhere in the Philippines
- Paid local holidays aligned with the Australian business calendar
- Opportunities for training and professional growth
- Work directly with a supportive Australian team — no agency middleman
- Long-term engagement with a stable and growing business