# Customer Success Manager at Datadog

> Drive customer onboarding, upsells and cross-sells while building trusted relationships and monitoring usage to prevent renewal risks.

- Company: Datadog (datadoghq.com)
- Location: Seoul, South Korea
- Places: Seoul, South Korea
- Posted: 2026-09-17
- Team: Customer Success
- Work mode: Hybrid
- Apply: https://careers.datadoghq.com/detail/8206747/?gh_jid=8206747
- Page: https://ye.saranatour.dev/jobs/customer-success-manager-datadog-kn71t1jmfed51f2kr9jbffnrxn8hczaf

## The posting

Customer Success Manager
Datadog · Seoul, South Korea

_As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product._

_At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them._

**_What You’ll Do:_**

- _Partner with the sales team to ensure smooth transition and onboarding experience_
- _Proactively build relationships with customers to create mutual trust_
- _Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts_
- _Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively_
- _Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates_
- _Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)_

**_Who You Are:_**

- _A strong communicator with excellent attention to detail_
- _Motivated by building long-term and long-lasting relationships_
- _Driven by the opportunity to make a visible impact with your work_
- _5+ years of experience in a customer account facing role__Customer-minded, always aiming to provide the most value possible_
- _Excited by working in an ever-evolving and fluid solution focused environment_
- _Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities_
- _Proven track record of achieving account expansion targets, with success measured by the growth and retention of a portfolio of accounts._

_Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply._

**_Benefits and Growth:_**

_Best-in-breed onboarding__Sales training in MEDDIC and Command of the Message__An inclusive company culture, opportunity to join our Community Guilds__Intra-departmental mentor and buddy program for in-house networking__Continuous professional development, product training, and career pathing__New hire stock equity (RSU) and employee stock purchase plan (ESPP)__Generous global benefits_

_Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog._

#LI-Hybrid

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**About Datadog:**

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #D