# Customer Success Manager, Brazil at Axon

> Manage large enterprise customer relationships, guiding onboarding, adoption, renewals and product roadmap input.

- Company: Axon (axon.com)
- Location: Brasília, Federal District, Brazil
- Places: Brasília, Brazil
- Posted: 2026-11-03
- Level: Senior
- Team: Sales Engineering
- Reports to: Director, Sales Engineering
- Work mode: Remote
- Travel: 25-35%
- Apply: https://job-boards.greenhouse.io/axon/jobs/8179823003
- Page: https://ye.saranatour.dev/jobs/customer-success-manager-brazil-axon-kn72cdyrpgc1d4y1t7019chea18hk5bv

## The posting

Customer Success Manager, Brazil
Axon · Brasília, Federal District, Brazil

#### **Join Axon and be a Force for Good.**

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

**Your Impact:**

- The Senior Customer Success Manager will work Axon’s larger customers to build long-term, strategic partnerships. You will work closely with your clients to understand their workflows, organizational structures and overall requirements. As their main point of contact, your customers will lean on you to provide best practices and to help them achieve their operational goals through the use of Axon’s products.
- You will also work closely with multiple cross-functional teams by providing invaluable insight into customers’ needs and challenges, helping influence and guide internal product road-maps and projects.
- As someone that wears multiple hats, from project management to product expert to consultant, you will continually be focused on making your customers more efficient and more confident within their daily workflows.

**What You'll Do**

**Location:** Brazil, Remote
**Reports to:** Director, Sales Engineering
**Travel**: 25-35%

- **Relationship Management**
- **Customer Onboarding & Expectation Management**
- **Internal Alignment**
- **Risk Identification**
- **Adoption & Value Realization**
- **Issue Escalation & Coordination**
- **Renewals & Expansion Enablement**
- **Voice of the Customer (VoC)**

**What You Bring**

- Bachelor's degree or equivalent work experience
- Portuguese/English bi-lingual
- 5+ years’ working in a customer-facing role and 3+ years working with Enterprise-level customers
- Strong project management skills with a proven system for tracking multiple customer requests, issues and strategic plans
- A proven track record of leading process improvements within large organizations
- Previous experience tracking product adoption and customer engagement through data-analysis tools
- Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
- Exceptional organizational, presentation, and communication skills, both verbal and written
- Demonstrated ability to deal with change and excel in high-stress situations

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

**Important Notes**

_The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associat