# Concierge Supervisor at AccorHotel

> Lead the concierge team day to day, handling VIP requests and guest complaints while coordinating with front office and guest relations.

- Company: AccorHotel
- Location: Lagoi, Kepulauan Riau, Indonesia
- Places: Lagoi, Indonesia
- Posted: 2026-11-05
- Level: Supervisor
- Team: Concierge department
- Work mode: On site
- Apply: https://jobs.smartrecruiters.com/AccorHotel/744000159786644-concierge-supervisor
- Page: https://ye.saranatour.dev/jobs/concierge-supervisor-accorhotel-kn763a9b9m00s5sznvpyhxpbpd8hnc9x

## The posting

Concierge Supervisor
AccorHotel · Lagoi, Kepulauan Riau, Indonesia

- Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.
- Handle special requests, ensuring prompt and efficient service.
- Manage VIP guest experiences, ensuring their expectations are exceeded.
- Address guest concerns and resolve complaints professionally.
- Maintain an updated knowledge of local attractions, events, and services.
- Collaborate with hotel departments, including front office and guest relations, to ensure seamless service.

- 3-5 years of concierge experience with leadership skills
- Strong knowledge of local attractions and services
- Excellent communication and problem-solving abilities
- Proficiency in hotel management software and multitasking
- Have great attention to detail.