Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service.

Handle special requests, ensuring prompt and efficient service.

Manage VIP guest experiences, ensuring their expectations are exceeded.

Address guest concerns and resolve complaints professionally.

Maintain an updated knowledge of local attractions, events, and services.

Collaborate with hotel departments, including front office and guest relations, to ensure seamless service.

3-5 years of concierge experience with leadership skills

Strong knowledge of local attractions and services

Excellent communication and problem-solving abilities

Proficiency in hotel management software and multitasking

Have great attention to detail.