# Appointment Setter at Scale%20army%20careers

> Book qualified in-home remodeling appointments by handling high-volume inbound and auto-dialed calls.

- Company: Scale%20army%20careers
- Location: Egypt (remote)
- Places: Remote, Egypt
- Posted: 2026-10-23
- Team: Appointment setting / call center
- Work mode: Remote
- Apply: https://jobs.ashbyhq.com/scale%20army%20careers/86b25941-efc0-4f14-b40d-b9cd7efa1449
- Page: https://ye.saranatour.dev/jobs/appointment-setter-scale-20army-20careers-kn7fwtth2ms095pgtkgtbarw8d8hc8bs

## The posting

Appointment Setter
Scale%20army%20careers · Egypt

_**This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.**_

Our client is a well-established home improvement company with over 30 years of experience, operating multiple locations across the Midwest. They specialize in high-quality bath and remodeling solutions and run a high-volume call center environment focused on booking qualified in-home appointments for their sales team. As the business continues to scale and lead volume increases, they are expanding their remote appointment-setting team to support growth and maintain a consistent pipeline for their sales organization.

## **Location**

Fully remote | 8 AM - 5 PM CST (1 hour lunch included).

## **Role Overview**

The Appointment Setter will be responsible for handling a high volume of inbound and auto-dialed calls, engaging prospective customers, and converting conversations into qualified, scheduled appointments. This role is highly execution-focused and operates within a fast-paced, call center-style environment where success is driven by consistency, efficiency, and the ability to follow structured processes.

## **Key Responsibilities**

**High-Volume Call Handling**

- Handle 175–225 calls per day through an auto-dialer system
- Engage with leads in real-time as calls are presented via dialer
- Maintain consistent energy, tone, and efficiency across a high volume of interactions

**Appointment Booking**

- Follow structured scripts and call flows to guide conversations
- Book qualified in-home appointments for the sales team
- Keep conversations focused on securing appointments rather than selling services

**Lead Qualification**

- Ask key qualifying questions related to location, timing, and interest
- Ensure appointments meet required criteria before booking
- Avoid over-selling or deviating from the defined process

**CRM & System Management**

- Accurately update and manage lead data within LeadPerfection
- Track call outcomes, appointment status, and follow-ups
- Maintain clean and organized pipeline data

**Dialer & Workflow Execution**

- Operate within a predictive dialer environment using Five9
- Manage callbacks and follow-ups as needed
- Work efficiently within a structured, queue-based workflow

**Adaptability & Process Alignment**

- Adapt quickly to script updates, campaign changes, and shifting priorities
- Remain coachable and open to feedback
- Maintain performance consistency in a repetitive, fast-paced environment

## **Qualifications**

**Experience**

- 2+ years of experience in appointment setting, call center, or high-volume inbound/outbound roles
- Experience in home services, home improvement, or similar industries (HVAC, roofing, plumbing, solar, remodeling) strongly preferred
- Experience working with auto-dialers or predictive dialer systems preferred

**Skills**

- Ability to control and guide conversations efficiently toward booking outcomes
- Comfortable handling high call volume with speed and consistency
- Strong listening skills and ability to follow structured scripts naturally
- Process-driven and execution-focused mindset rather than sales-driven
- Comfortable working within structured systems and clear KPIs
- Resilient, consistent, and able to manage repetitive tasks effectively
- Coachable, adaptable, and