# Admin / Level 1 Helpdesk Support (030-1385) at Hunt St

> Triage and respond to customer support tickets, keep helpdesk and CRM records current, and maintain internal documentation.

- Company: Hunt St (huntst.com)
- Location: Philippines (remote)
- Places: Remote, Philippines
- Posted: 2026-10-07
- Level: Level 1
- Team: Helpdesk Support
- Work mode: Remote
- Type: Contract
- Pay: $1,200 AUD - $1,600 AUD / Monthly
- Apply: https://apply.workable.com/hunt-st/j/49BD316DAE/
- Page: https://ye.saranatour.dev/jobs/admin-level-1-helpdesk-support-030-1385-hunt-st-kn71phnag4zh6m2zsbqhw6j7x18hdzxj

## The posting

Admin / Level 1 Helpdesk Support (030-1385)
Hunt St · Philippines

**​​Looking for Philippines-based candidates**

**Job Role:**Admin / Level 1 Helpdesk Support

**Compensation range:**$1,200 AUD - $1,600 AUD / Monthly

**Engagement type:**Independent Contractor Agreement

**Work Schedule:**This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

**Who We Are:**At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you'll be able to work from home.

**Who The Client Is:** Our client is an Australian technology company specialising in the design, delivery and ongoing management of technology infrastructure for modern residential and commercial developments.

Their work sits at the intersection of networking, smart-building technology and property infrastructure, supporting environments such as residential buildings, build-to-rent communities and hotels. Their team works across wired and wireless networks, connected building systems and technology platforms that help make modern properties smarter and more connected.

The business works across the full project lifecycle — from planning and design through to implementation and ongoing support — and is looking for someone who can provide reliable administrative and first-level support as the business continues to grow.

**Role Overview:**We are looking for an Admin / Level 1 Helpdesk Support professional to join the team and provide day-to-day support across customer tickets, administrative systems and technical documentation.

You’ll be responsible for monitoring and triaging incoming support requests, communicating with customers, keeping information and documentation up to date, and supporting the team with general administration across projects and systems.

This is a great opportunity for someone who is highly organised, responsive and comfortable working with software and systems, with an interest in developing their technical knowledge over time.

**Key Responsibilities:**

**Helpdesk & Customer Support:**

- Monitor and triage incoming customer support tickets through the company’s ticketing system.
- Assess incoming requests, determine the appropriate next step and escalate issues when required.
- Follow up with customers to obtain additional information or provide updates on outstanding requests.
- Keep customers and internal team members informed of ticket progress.
- Accurately record actions, updates and outcomes within the ticketing system.
- Maintain accurate customer and site information across relevant systems.

**Administration & Systems Support:**

- Manage and maintain tickets, customer records and information within Zoho Desk and Zoho CRM.
- Assist with general administration across Microsoft SharePoint, Outlook and SimPro.
- Keep spreadsheets and internal records accurate and up to date.
- Review project information and assist with administrative follow-up on quotes and project-related documentation.
- Maintain and organise internal records so information is easy for the team to locate and use.

**Documentation & Knowledge Management:**

- Update internal knowledge base articles and support documentation.
- Assist with maintaining functional description