About Sequel

Every company is becoming a media company. The problem is that most of them are building their audience on someone else's platform, and handing their best data to it.

Sequel fixes that. We power webinars, virtual events, and video programs that live directly on a company's own website, so every registration, view, question, and click becomes first-party data they own. Then we put that data to work. With our new AI agents, Sequel helps marketing teams create programs faster, turn engaged viewers into pipeline, and grow their audience without adding headcount.

We call it - Human Moments, Agentic Momentum.

We're trusted by 300+ customers, some of the world's fastest growing companies like Cisco, Zoominfo, Clay, ElevenLabs, Newsweek, etc. are building their audience with Sequel. We've kept zero churn among our mid market & enterprise customers, and we've tripled our growth multiple times. We're VC-backed and recently closed a new round of funding to double down on AI and scale the team.

Account Manager @ Sequel.io

We’re growing our Customer Success team and are looking for an Account Manager to own and expand relationships with our customers across their entire lifecycle.

In this role, you’ll act as a trusted advisor to marketing leaders, helping them successfully adopt Sequel, realize value from our platform, and link grow their engagement programs over time. You’ll be the primary point of contact post-sale, owning onboarding, adoption, renewals, and expansion, while collaborating closely with Sales, Product, Support, and Leadership.

This role offers significant visibility and growth. You’ll work closely with senior stakeholders internally, reporting to our VP of Customer Success, and externally with customers ranging from fast-growing companies to large enterprises.

Key responsibilities

Own the Customer Relationship

• Manage a portfolio of mid-market and enterprise customer accounts
• Serve as the primary point of contact throughout the contract lifecycle
• Build strong, trusted relationships with Marketing leaders, including Directors, VPs, and CMOs

Drive Adoption, Retention & Expansion

• Lead customer onboarding to ensure fast time-to-value
• Guide customers on best practices for running live and on-demand experiences with Sequel
• Deliver Quarterly Business Reviews (QBRs) focused on outcomes, adoption, and ROI
• Identify and drive renewal and expansion opportunities, partnering with Sales when needed

Be the Voice of the Customer

• Act as the escalation point for customer issues, ensuring timely and thoughtful resolution
• Gather structured customer feedback and translate it into actionable insights for Product
• Advocate internally for customer needs and priorities

Build & Scale Customer Success

• Help define and improve Customer Success playbooks, processes, and offerings
• Contribute to customer programs such as enablement initiatives, events, or education resources
• In a fast-growing environment, take ownership of new initiatives that improve the customer experience

What you'll bring

• 3–5+ years of experience in Customer Success, Account Management, or Mid-Market/Enterprise Account Ownership in B2B SaaS
• Proven ability to manage renewals, expansions, and long-term customer relationships
• Experience working with mid-market or enterprise customers and multiple stakeholders
• Strong relationship-building skills, including comfor